Privacy Policy

Who We Are

iTribunal is part of Starr Legal Dispute Resolution Limited, a solicitors practice. We will safeguard the privacy of visitors to our websites. The following notice explains how we will collect and use your information and the rights you have in relation to your information. References in this notice to “your information” are also to personal information that you provide to us.

iTribunal is the data controller of any information provided via our website and our contact details together with details of our registration with the UK Information Commissioner’s Office are set out below.  

 

Your data

You are not required to provide any personal information through this website but you may choose to do so by completing our ‘Questions’ wizard on the free claims assessment part of our sites, or by completing a contact form, or by getting in touch with us. In completing the ‘questions’ wizard you are consenting to provide the information requested.  We also obtain personal information from your IP address, operating system and the web browser that you use to access our website.

 

How will we use the information about you?

We will only use the information you provide to us through the Questions wizard or contact form in order to process the relevant enquiry you make. We may also use your personal information to:

  • conduct administrative or operational processes within our business;
  • process and respond to requests, enquiries or complaints received by you;
  • to provide services requested by you;
  • to identify services you may be interested in;
  • to communicate with you about our services;
  • monitor and analyze our business;
  • to form a view of you as an individual and to identify, develop or improve our services that may be of interest to you and to carry out market research;

Providing your personal data to others.

We may share your information with our staff around the world and any third parties who provide services on our behalf. However, we have taken steps to ensure that all such entities keep your personal information confidential and secure and only use it for the purposes that we have specified and have informed you of. In relation to any other third parties, we will only disclose your information where you have given your consent or where we are required to do so by law, or where it is necessary for the purpose of, or in connection with legal proceedings or in order to exercise or defend legal rights.

 

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.  For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Analytics

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information obtained relating to our website is used to enable us to understand how our website is used. Google’s privacy policy is available at:- https://www.google.com/policies/privacy/.

 

DataStorage

We use up-to-date data storage and security techniques to protect your personal information from unauthorised access, improper use or disclosure, unauthorised modification or unlawful destruction or accidental loss. All our employees and any third parties we engage to process your personal information are obliged to respect the confidentiality of your information. However, the transmission of information via the internet is not completely secure. Although we will do our best to try and protect your information, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk.

 

Google Adwords Conversion Tracking

We use Google Adwords Conversion tracker which uses cookies to help us determine how many people who clicked on our Google Ads end up contacting us through the website.

This tracking cookie is set on your browser only when you click on a Google Ad and these cookies help us increase the website’s effectiveness for our visitors.

These cookies expire within 30 days and do not contain information that can identify you personally. Please refer to the Google Advertising Privacy Notice for more information about Google Conversion Tracking and the ability to opt out.

 

Google AdWords Remarketing

We may use Google AdWords Remarketing which uses cookies to help us deliver targeted online adverts based on past visits to our website.

Google uses this information to carefully display CloudApps adverts on various third party websites across the internet. These cookies are set to expire and do not contain information that can identify you personally.

Please refer to the Google Advertising Privacy Notice for more information about the ability to opt out.

 

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

 

Access to your information and correction

You have the right to apply for a copy of the information we hold about you (for which we may charge a small administration fee). This is called a data subject access request and you can make a request by email or by writing to us using the contact details below. We may require further information from you in order to verify your identity before disclosing any personal information to you.

You also have the right to have any inaccurate information about you corrected. We want to make sure that your information is accurate and up to date. You may ask us to correct or remove any information that you think is no longer up to date. Please contact us if you would like any corrections made to your information.

 

Retaining and deleting personal data

Personal data that we obtain from you will not be kept for longer than is necessary for the purpose it was provided. In that respect:-

  1. Where you have provided information but there is either no claim or you decide you do not wish to instruct iTribunal to act on your behalf your personal data will be retained no longer than 3 months from the date of submission. You may instruct us to delete your personal data immediately or at any time prior if you so desire.
  2. Where we submit a claim on your behalf, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your or our legal interests.

Changes to Our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 1st May 2018.

If you have any questions in relation to this notice please contact us at: Adrian.head@itribunal.com. Or by post to Starr Legal Dispute Resolution Limited, 4 Park Court, Park Cross Street, Leeds LS1 2QH.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by iTrubunal.com and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, or services, contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or financial loss arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of iTribunal.com. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, iTribunal.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.